Refund Policy

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At IPTV OTTS, we are committed to providing a seamless and enjoyable experience with our IPTV/OTT services. To ensure your satisfaction, we have designed a transparent and customer-friendly refund policy. Please take a moment to review the terms outlined below.

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7-Day Money-Back Guarantee

We are confident in the quality of our services, but if for any reason you are not satisfied, we offer a 7-day money-back guarantee. This guarantee allows you to request a full refund within the first 30 days of your subscription, no questions asked.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  1. The refund request must be made within 7 days of the purchase date.
  2. The subscription must be purchased directly from IPTV OTTS through our official website or authorized channels.
  3. Refunds are applicable only for the first subscription purchase. Renewals or subsequent purchases are non-refundable.
  4. You must provide proof of purchase, such as an order confirmation email or receipt.

Non-Refundable Services

The following services are not eligible for a refund:

  • One-time setup fees, if applicable.
  • Custom or special requests tailored to individual customer needs.
  • Add-ons or additional features purchased after the initial subscription.
  • Partial refunds for unused portions of monthly, quarterly, or annual plans.

How to Request a Refund

Requesting a refund is simple:

  1. Contact Support: Reach out to our customer support team at [support email address] or through our live chat.
  2. Provide Details: Share your order details, including the transaction ID, purchase date, and reason for the refund.
  3. Processing Time: Once your request is received, we will review and process it within 7–10 business days. Refunds will be credited to the original payment method.

Refund Exceptions

While we strive to accommodate all refund requests, there are certain exceptions:

  • Refunds may not be granted if the service was misused, shared with unauthorized users, or violated our terms of service.
  • Customers who have already received a refund for a previous subscription may not be eligible for subsequent refunds.
  • Refunds will not be provided in cases of service interruptions caused by third-party factors such as internet outages or device compatibility issues.

Service Trial and Satisfaction

To minimize refund requests and ensure you’re fully satisfied with our service, we encourage you to take advantage of our free trial (if available). This allows you to explore our features, channel lineup, and performance before committing to a subscription.

Cancellation Policy

If you wish to cancel your subscription, you can do so at any time by logging into your account and navigating to the subscription management section. Cancellation ensures that no future charges are applied, but any remaining subscription time will not be refunded unless it falls under our 30-day money-back guarantee.

Contact Us

If you have any questions or need assistance with refunds, please don’t hesitate to contact us:

Your satisfaction is our priority, and we are here to ensure you have the best experience possible with our IPTV/OTT services.

Frequently Asked Questions

Refunds are typically processed within 7–10 business days of receiving the request. However, the exact time may vary depending on your payment provider.

Refunds for auto-renewal charges may be considered on a case-by-case basis if the request is made within 72 hours of the charge.

We recommend contacting our support team to resolve technical issues. If the issue cannot be resolved, and it significantly impacts your service experience, you may be eligible for a refund under our policy.